Support

Support

I have problems with the registration process. What should I do?

Our team at brightfinance are here for you, and are readily available to help! You can contact us by Email, phone, telephone or through the Live Chat button on top of the page.

How can I register?

Registering at brightfinance is extremely simple:
1.Click on “Open Trading Account” on the home page.

2. Fill in the mandatory details.

3. Submit the form.

4. You will receive a welcome e-mail with a verification link. Click on it.

5. That’s all! Welcome to brightfinance !

How can I contact you?

The brightfinance support team is here for you. You can contact us via email ([email protected]brightfinance.co), or by the given phone number for your area in the contact us page, or through our live chat system.

How can I update my personal details?

You can update the information in My Account>Personal Details or contact us by email.

What should I do if I have forgotten my password?

Please click on “forgot password?” and a new password will be sent to your email.

How can I ask for support?

In case you have any complaints about the functionality of the website you must fill in and send the appropriate form. You can find the Client Complaint Form here, complete it, and send it to [email protected]brightfinance.co.

**Capital Letter GmbH, HRB242418, Adolf-Kolping-Straße 16, 80336 München, Germany. Capital Letter LTD, P.O. Box 1405, Majuro, Marshall Islands, REG. No.: 100949.** The Financial Products offered by the company include Contracts for Difference (‘CFDs’) and other complex financial products. Trading CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, CFDs may not be suitable for all investors because it is possible to lose all of your invested capital. You should never invest money that you cannot afford to lose. Before trading in the complex financial products offered please ensure to understand the risks involved. One of the international standards for preventing illegal activity, fraudulence and due to the standards of anti-money laundering policy, a customer has to pass the verification procedure. Our company is following international KYC policy, that allows us to verify identity of a certain customer, to make sure that a customer is a real person, he is over 18 years old and the card/s he used belongs directly to him. Also we are cooperating with processors, and processors are informing us right away once they noticed any fraudulent activity with the card from their side. Basically, our KYC policy is 100% guarantor of security and placed in order to prevent fraudulence. This website is not directed at any jurisdiction and is not intended for any use that would be contrary to local law or regulation.